Your privacy matters to us. This Privacy Policy explains exactly what personal data 39jili collects, why we collect it, how we use it, and the rights you have over your own information.
39jili ("39jili," "we," "us," or "our") is committed to protecting the privacy and personal data of all users of the 39jili online gaming platform accessible at https://39jili.app (the "Platform"). This Privacy Policy describes our practices regarding the collection, use, storage, disclosure, and protection of your personal information when you access or use the Platform.
This Privacy Policy applies to all players, registered users, and visitors of the 39jili Platform, regardless of the device or method used to access it. It should be read together with our Terms & Conditions, which govern your use of the Platform.
By registering an account, making a deposit, or otherwise using the 39jili Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Privacy Policy, you should discontinue use of the Platform immediately.
39jili collects personal data that is necessary to provide you with a safe, fair, and compliant gaming experience. The categories of personal data we collect include:
39jili collects personal data through the following means:
The majority of personal data we hold is provided directly by you when you register an account, complete identity verification, make deposits or withdrawals, contact customer support, or participate in promotions. You are responsible for ensuring that the information you provide is accurate and up to date.
When you access and use the 39jili Platform, we automatically collect certain technical data through cookies, web beacons, log files, and similar technologies. This includes your IP address, device identifiers, browser type, and behavioral data such as pages visited and games played.
We may receive personal data about you from third parties in the following circumstances:
39jili processes your personal data for the following purposes:
| Purpose | Description |
|---|---|
| Account Management | Creating, maintaining, and managing your 39jili account, including authentication and security. |
| Identity Verification | Verifying your identity and age (21+) as required by applicable gaming regulations. |
| Payment Processing | Processing deposits, withdrawals, and other financial transactions on the Platform. |
| Game Provision | Delivering gaming services, maintaining game records, and resolving disputes. |
| Legal Compliance | Complying with applicable laws, including anti-money laundering (AML) and know-your-customer (KYC) requirements. |
| Fraud Prevention | Detecting, investigating, and preventing fraudulent activity, cheating, and abuse. |
| Customer Support | Responding to your inquiries, complaints, and support requests. |
| Responsible Gaming | Monitoring gaming behavior to identify potential problem gambling and enforce responsible gaming tools. |
| Marketing | Sending promotional communications where you have provided consent (you may opt out at any time). |
| Platform Improvement | Analyzing usage patterns to improve Platform performance, features, and user experience. |
39jili processes your personal data on the following legal bases under the Data Privacy Act of 2012 (Republic Act No. 10173) and other applicable Philippine data protection laws:
39jili does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Privacy Policy:
We engage trusted third-party service providers who process personal data on our behalf, including identity verification providers, payment processors (such as GCash, PayMaya, BPI, BDO, and Metrobank), IT infrastructure providers, fraud prevention services, and customer support platforms. All service providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection laws.
We may disclose your personal data to regulatory authorities, law enforcement agencies, courts, or other government bodies where required or permitted by applicable law, including for the purposes of preventing, detecting, or prosecuting criminal activity, money laundering, or fraud.
As an online gaming platform operating in the Philippine market, 39jili may be required to share certain player data with relevant gaming regulatory bodies in connection with licensing, compliance audits, or investigations.
In the event of a merger, acquisition, restructuring, or sale of all or part of 39jili's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any changes to this Privacy Policy that may result.
39jili retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.
As a general rule, we retain account and transaction data for a minimum of five (5) years following the closure of your account, in accordance with applicable anti-money laundering regulations and gaming compliance requirements. Communications data and customer support records are retained for a minimum of three (3) years.
Where personal data is no longer required for any lawful purpose, 39jili will securely delete or anonymize it in accordance with our internal data retention and disposal procedures.
39jili takes the security of your personal data seriously and implements a range of technical and organizational measures to protect it against unauthorized access, loss, destruction, or alteration. These measures include:
While 39jili employs industry-standard security measures, no method of data transmission or storage over the internet is completely secure. We cannot guarantee the absolute security of your personal data, and you use the Platform at your own risk. You are responsible for maintaining the confidentiality of your account credentials.
In the event of a data breach that is likely to result in a risk to your rights and freedoms, 39jili will notify you and the relevant regulatory authorities in accordance with applicable law.
39jili uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and support security and fraud prevention functions.
Cookies are small text files placed on your device when you visit a website. They allow the website to recognize your device and remember certain information about your visit, such as your preferences and session state.
| Cookie Type | Purpose |
|---|---|
| Essential Cookies | Required for the Platform to function. These include session cookies that keep you logged in and security cookies that prevent fraudulent use. |
| Functional Cookies | Remember your preferences such as language settings, game preferences, and display options. |
| Analytics Cookies | Help us understand how users interact with the Platform so we can improve performance and user experience. |
| Security Cookies | Support fraud detection, bot prevention, and account security functions. |
You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. However, disabling essential cookies may affect the functionality of the 39jili Platform and your ability to access certain features, including logging in to your account.
Under the Data Privacy Act of 2012 (Republic Act No. 10173) and other applicable Philippine data protection laws, you have the following rights with respect to your personal data held by 39jili:
To exercise any of these rights, please contact our customer support team. We will respond to your request within thirty (30) days. We may need to verify your identity before processing your request.
The 39jili Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. We do not knowingly collect personal data from individuals under the age of 21.
If we become aware that we have inadvertently collected personal data from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the 39jili Platform, please contact our customer support team immediately.
39jili primarily processes and stores personal data within the Philippines. In some cases, your personal data may be transferred to, stored in, or processed by service providers located in other countries. Where such transfers occur, 39jili ensures that appropriate safeguards are in place to protect your personal data in accordance with applicable Philippine data protection laws.
These safeguards may include contractual clauses requiring the recipient to protect your personal data to the same standard as required under Philippine law, or reliance on the recipient country's adequacy determination where applicable.
39jili reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or Platform features. When we make material changes to this Privacy Policy, we will notify registered users by email or by posting a prominent notice on the Platform prior to the changes taking effect.
The "Last Updated" date at the top of this Privacy Policy indicates when it was most recently revised. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
Your continued use of the 39jili Platform following notification of changes to this Privacy Policy constitutes your acceptance of those changes.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way 39jili handles your personal data, please contact our Data Privacy team:
Email: [email protected]
General Support: [email protected]
Live Chat: Available 24/7 on the 39jili Platform
Response Time: We aim to respond to all privacy-related inquiries within 30 days
Six core principles that guide how 39jili handles your personal data.
All data transmitted between your device and 39jili is protected with 256-bit SSL encryption — the same standard used by major Philippine banks like BPI and BDO.
39jili will never sell, rent, or trade your personal information to advertisers or data brokers. Your data is used solely to provide and improve our gaming services.
Our data practices are fully aligned with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), giving you clear rights over your personal information.
We collect only what is strictly necessary to operate your account, process payments, and comply with gaming regulations. No excessive or irrelevant data is gathered.
Access, correct, or request deletion of your data at any time. Our support team handles all data rights requests within 30 days, no questions asked.
We use your data to monitor for signs of problem gambling and enforce responsible gaming tools — because your wellbeing matters as much as your privacy.
Your data is safe with us. Join thousands of Filipino players who trust 39jili for a secure, fair, and exciting online gaming experience.
JOIN 39JILI NOW